Shipping
The confirmed order will describe the destination plan, applicable freight or shipping charges, and the estimated timing available for that project.
Order care
Clear details before your order travels.
Luxe, gifting, personalized, and hospitality orders can have different packaging, timing, freight, and return considerations. The terms that apply are confirmed in writing with your order.
Before an order is confirmed
We match the delivery plan to the project.
Ask about availability, destination, timing, packaging, and any custom work before relying on a delivery date. A written quote or order confirmation will identify the terms for that purchase.
Personalized pieces
Cancellation, change, and return eligibility for personalized or presentation-specific work is reviewed before approval and stated in the project terms.
Trade orders
Hospitality and wholesale orders follow the freight, claims, timing, and return terms in the accepted quote or order confirmation.
When a shipment arrives
Keep the carton and document any concern.
If an order arrives with visible damage or a discrepancy, keep the glass and all packaging, photograph the item and the shipping carton, and contact us with the order details. We will review the concern against the written terms for that order and explain the next step.